Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
More filters
Journal Article
Drivers of Innovation in the Malaysian Services Sector: An Analysis Based on Firm-Level Data
TL;DR: In this article, the authors draw from data sourced from a national-level innovation survey of service establishments to investigate frm-level drivers of innovation, finding that nearly half of the 303 frms in the sample were innovating with the majority reporting improvements in quality or cost in both service products and processes.
Journal ArticleDOI
Service-Oriented Architecture as A Driver of Service Innovation in Newly Emerging Service Systems: An Exploratory View
TL;DR: This research examines how Service-Oriented Architecture (SOA), and its effect on Information Technology Infrastructure Flexibility (ITIF), may act as a potential enabler for recently identified organizational drivers of services innovation in a service system, namely Collaborative Architecture Management (CAM) and Collaborative Organizational Infrastructure (COI).
Journal ArticleDOI
The Effect Of Service-Driven Market Orientation On Service Innovation: Literature Review And New Research Framework
Journal ArticleDOI
Applying project management for new service development
Chun-Hsien Su,Ping-Kuo Chen +1 more
TL;DR: In this article, the authors provide an innovative solution on new service development (NSD) implementation by the project management competences and processes of IPMA ICB 3.0 and PMI PMBOK Guide 5th E.
Dynamic Capabilities within the Project Management Environment
Martin Schelling,Lars Pierling +1 more
TL;DR: Dynamic capabilities is a contemporary popular notion, incorporating the ability to adjust a company's resources adequately to exploit opportunities, prevent threats and consequently retain competi... as mentioned in this paper, which can be defined as:
References
More filters
Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more