Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Proceedings ArticleDOI
Healthcare platforming for healthcare service development in hospitals
TL;DR: This study compares the similarities between hospitals and MTO firms, presents a framework for planning healthcare platforms, and discusses in detail a number of potential avenues for future research on healthcare platforming.
Proceedings ArticleDOI
The Study of Mobile Service Innovation on Service Performance
Yi-Chun Chen,Ja-Shen Chen +1 more
TL;DR: In this paper, the authors investigate the role of mobile service innovation, investigate the extent of innovation orientation, IT readiness and alliance management capability enabling mobile services innovation, and examine the moderating effect of environment turbulence in the relationship between competences and mobile service innovations.
The study of mobile service innovation on service performance
Yi-Chun Chen,Ja-Shen Chen +1 more
TL;DR: In this paper, the authors investigate the role of mobile service innovation, investigate the extent of innovation orientation, IT readiness and alliance management capability enabling mobile services innovation, and examine the moderating effect of environment turbulence in the relationship between competences and mobile service innovations.
Journal Article
Erp implementation roadmap in health care centers
TL;DR: In this paper, the authors discuss the tendency towards Enterprise Resource Planning (ERP) systems growing both in service and manufacturing organizations. But they do not discuss the potential of using ERP in service operations.
Journal ArticleDOI
Innovations in the Application of E-services in the Perspective of Dual-channel Integration
Hui Ye,Guoping Cheng +1 more
TL;DR: This paper attempts to explore, on the basis of the two-channel integration theory, the innovation in the application of eservices during the process of channel integration and some key issues in the dualchannel integration.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more