Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
New Service Development Competence and Performance: An Empirical Investigation in Retail Banking
Larry J. Menor,Aleda V. Roth +1 more
TL;DR: In this article, the authors conceptualize new service development competence as a multidimensional, second-order latent construct that is represented by a system of four interrelated and complementary dimensions.
Journal ArticleDOI
The determinants of new service development: Service characteristics, market orientation, and actualizing innovation effort
Chyi Jaw,Jyue-Yu Lo,Yi-Hsing Lin +2 more
TL;DR: In this article, the authors study how service characteristics, market orientation, and efforts in innovation together drive new service development (NSD) performance and find that service characteristics of heterogeneity and perishability and market orientation positively influence a firm's resources and reward in innovation.
Journal ArticleDOI
Toward an integrative approach to designing service experiences Lessons learned from the theatre
F. Ian Stuart,Stephen S. Tax +1 more
TL;DR: The theatre play process is described, implications are extracted and a corresponding management process model is presented, and research and management implications for new service design and service delivery excellence are suggested.
Journal ArticleDOI
Designing e-government services: Key service attributes and citizens’ preference structures
TL;DR: In this paper, the authors conducted a web-based survey and a conjoint experiment among 2465 citizens to identify the key service attributes driving adoption and use of transactional e-government services, and citizens preference structures across these attributes.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more