Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Service versus Manufacturing Innovation
TL;DR: In this article, the authors describe how service and manufacturing firms are different when it comes to innovation, based on a survey of firms in both sectors, and highlight areas where there appear to be fundamental differences between the innovation process in services and other sectors of the economy.
Journal ArticleDOI
An investigation into the use of ERP systems in the service sector
TL;DR: In this paper, a review of ERP projects, especially in services, completed by six case studies has been undertaken, identifying and discussing some characteristics of services, which are discriminatory regarding manufacturing.
Journal ArticleDOI
Co-production and its effects on service innovation
TL;DR: In this paper, the influence of business-to-business (i.e., upstream) co-production on service innovation in the information technology (IT) industry is explored, based on a survey of sales managers, the seller side of the co-producers.
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Service Innovativeness and Firm Value
TL;DR: In this article, the determinants of service innovativeness and its interrelationships with firm-level customer satisfaction, firm value, and firm risk are examined and the differences between e- and p-innovativeness in these relationships are investigated.
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Project portfolio management for product innovation
TL;DR: In this paper, the authors created a benchmark and identified best practices for Project Portfolio Management (PPM) for both tangible product-based and service-based development project portfolios.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
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Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more