Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
More filters
Posted Content
Innovativeness of service companies in fbih
TL;DR: In this article, the authors examined the innovativeness of the service companies which operate in Bosnia and Herzegovina by applying Croatian Innovativeness Quotient methodology for the assessment of the condition and activities which are undertaken with the purpose of building the innovative capacities, and the assessment on the company level.
Designing Industrial Solutions in Value-Based Selling : Managing Uncertainty and Solving Wicked Problems of Customer Need
TL;DR: The author’s contributions to the field of literature are described in detail.
Posted Content
Relational resources for emerging markets’ non-technological innovation: insights from China and Taiwan
TL;DR: In this article, the authors investigate how Chinese guanxi is utilized to create and develop service exploitation and exploration activities for adopting non-technological innovations and highlight the importance of relational resources (trust and relationship effectiveness).
References
More filters
Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more