Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Proceedings ArticleDOI
Inter-functional coordination for new service development
Qiang Lu,V. da Gama +1 more
TL;DR: In this article, a mixture of iterative and set-based concurrent engineering methods is used to increase the stability and precision of coordinated information in the process of new service development, where the downstream activities are not flexible enough to cope with last minute changes from upstream.
Uncertainty in project phases: A framework for organisational change management
Melanie Kreye,Sarah Balangalibun +1 more
TL;DR: In this article, the authors present case-based evidence on different sources of uncertainty in OCPs and how these develop over the different project phases, finding that the majority of the uncertainty did not manifest itself in the early stage of the change project but was delayed until later phases.
Dissertation
Toward a Management Control System for Service Innovation Activities
TL;DR: In this paper, the authors conducted qualitative in-depth interviews with managers in ten top performing firms that have an exceptional focus on service innovation, and found that the management control systems implemented for service innovation activities in these firms were simplistic, one-dimensional and predominated by financial measures.
Journal ArticleDOI
Study on effects of user's emotional attachment to SNS on switching behaviors
장은진,Jeoung Kun Kim +1 more
Journal ArticleDOI
Development platform for system architecture of small service businesses
TL;DR: This development platform provides a generic, complete, clear, and systematic procedure to replace the traditional ways of operating for small service businesses, and thus contributes toward their long‐term survival.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more