Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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HOW DO EGYPTIAN SERVICE SMEs INNOVATE
TL;DR: In this paper, the authors explored the determinants of technological innovations developed by Egyptian SMEs in the financial and hotel services sectors, and found that the adoption of advanced knowledge management systems (a variable used to measure absorptive capacity), exporting and market barriers have all positive significant impact on the firm's propensity to innovate.
Book ChapterDOI
The Tacit Knowledge Through the Customer Experience: Conceptualization, Externalization Methods, and Use Application to Tunisian Thalassotherapy Centers
A Visual Language for the Modelling of Service Delivery Processes to Support Business Processes Management
TL;DR: Results from the case studies show that the Service Journey Modelling Language might supplement the management of business processes for services by aligning business processes with customer perspectives and by supporting depiction of the actual service journeys with networked interactions of involved actors using appropriate visual representations.
Vínculos estructurales entre la orientación al mercado, la velocidad de innovación y el resultado de un nuevo producto
TL;DR: In this article, an enfoque desagregado for profundizar en el efecto especifico de cada dimension of orientación al mercado was used.
Proceedings ArticleDOI
Business networks and new mobile service development
M.T. Heikkinen,Johanna Still +1 more
TL;DR: A network view to new mobile service development is introduced and it is argued that more attention should be placed on collaborative actions in creating new mobile services.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more