Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Archetypes of Service Innovation: Implications for Value Cocreation.
TL;DR: An integrative view of how novel value cocreation can be enhanced in service innovations is proposed and a typology of four archetypes is proposed, each informed by a distinct theoretical perspective and by different underlying assumptions.
Journal ArticleDOI
New Service Development: An Analysis of 27 Years of Research
TL;DR: In this paper, the authors examined the state of the art in new service development (NSD) research published in the period between 1982, when the first NSD article appeared in an academic journal, and 2008.
Journal ArticleDOI
Service innovation and electronic word‐of‐mouth: is it worth listening to?
TL;DR: In this article, the authors investigate what discussants in internet based discussion forums talk about and derive four core categories of unique dialogues that provide valuable information to service innovation, i.e., information request, usage experience, business practice issues, and comments pertaining to new product launches.
Journal ArticleDOI
Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development
Andrea Ordanini,Paul P. Maglio +1 more
TL;DR: This work develops an NSD framework with three main decisional nodes: market orientation, internal process organization, and external network and tests it in the context of hospitality services and found that successful NSD can be achieved through two sets of decisions.
Journal ArticleDOI
Innovation of product-related services
TL;DR: In this paper, a multi-case research design was employed to answer the following two research questions: "What antecedents are required for the innovation of product-related services?
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more