Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
New service development: managing the dynamic between services and operations resources
TL;DR: In this paper, the authors investigate the relationship between new service development and operations resources, and propose a model of NSD composed of three stages: emergence, accommodation and consolidation, which describes the process that takes place when providers redeploy their operations resources and capabilities to implement emerging service ideas.
Posted Content
Why e-Service Development is Different: A Literature Review
TL;DR: A set of key attributes that distinguish electronic from non-electronic services and their potential influence on NSD are derived and used as a framework for analyzing NSD literature and reveals several gaps in NSD research.
Environmental management accounting within universities: current state and future potential
TL;DR: In this article, environmental management accounting (EMA) is attracting increased recognition as a management tool that assists in improving financial and environmental performance through enhanced environmental accountability, and various industries have been included in EM.
Journal ArticleDOI
Organizational culture and new service development performance: insights from knowledge intensive business service
TL;DR: In this paper, the authors assess the relationship between organizational culture and new service development performance and find that there exist strongly complementary relationships among innovative supportive culture, market orientation culture, learning culture and customer communication culture.
Journal ArticleDOI
Toward a taxonomy of knowledge-based strategies: early findings
TL;DR: The analysis shows that culture and strategies have a positive association with organisational effectiveness, and a complete taxonomy of KB strategies is proposed by analysing the typology of six KB strategic dimensions, and organisational culture.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more