Journal ArticleDOI
New service development: areas for exploitation and exploration
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Service design for the complex customer: an empirical analysis of mental health integration at intermountain healthcare
TL;DR: In this article, the authors examined the integration and modularity of service design and recognition of the complex customer in the context of mental health integration at Intermountain Healthcare and found that more integrated service offerings require complex patients to use fewer medical assets.
Journal ArticleDOI
A View of innovation process in a collaborative perspective
TL;DR: In this article, a study of the influence of social networks on the proceso de desarrollo de nuevos services is presented, with the objective of verificar the grado de influencia of social network influence on the rendimiento of the social network.
Proceedings ArticleDOI
The Service Design Strategy of Hot Spring Industry in Taiwan
Yiche Grace Chen,Chih-Ming Hsu +1 more
TL;DR: Wang et al. as discussed by the authors presented a new framework for service design as a means and end tool for modeling, designing, and developing the new services, and the main research questions include: 1. What are the important dimensions and components of hot spring service design? 2. What were the priorities of the components in each dimension of service design.
Performance management system for the new services process of Philips HealthTech
TL;DR: In this paper, the authors describe the development of three performance management systems for the new services processes of Philips HealthTech Customer Service Imaging Systems, which consist of a comprehensive set of critical success factors and key performance indicators which are derived from the former.
Proceedings ArticleDOI
A process model of service innovation with multi-participator
TL;DR: In this article, a process model of service innovation with multi-participator, explores the process properties and relationships between participators, and offers theory foundations and empirical opportunities for future service innovation research.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more